The Best Tips for YOUR NDIS Business Success

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Being successful is a challenging process, but far from impossible. So, with that in mind, here are some of our best tips for NDIS Business Success.

Start a business, they said. You will be successful, they said. It’s easy!!

We’ve all heard that one, right?

Many that have walked before us have started an NDIS business thinking that success is easy – start a business, get clients, get more clients, then you’re successful! If only it really was that easy.

In reality, it takes a lot of planning, analysing, trial & error, lack of sleep, and for some of us a lot of caffeine. But it doesn’t stop there, because success is a continuous goal. Your business can be in a poor state of affairs today, and a glowing success tomorrow, but guess what, back to the bottom the next day. It can be a high and it can be a low. We have all ridden that rollercoaster.

Yes, being successful is a challenging process, but far from impossible. So, with that in mind, here are some of our best tips for NDIS Business Success.

Know Your Business Intimately

The first step in becoming successful is to know who you are as a business. Can you imagine a business being successful for a long time without having a clear goal and objective?

Take a moment to know your NDIS business.

  • Set a Mission & Vision, then Set Goals

This helps set your organisational direction. What do you want to achieve? Where do you see your NDIS business today? In the next 3, 5, or 10 years? By setting your mission and vision, you’ll be able to assess whether your performance today is geared towards a positive impact to your goals.

  • Your Identity

Get a clear picture of how you want people to perceive your business. In creating this consistent identity, you ensure that you are recognized and remembered in your NDIS sector.

  • Know Scope and Support

Ensure you have an understanding of your NDIS business’ scope and support which should also align to who you are. “Because I can, I will support” should be taken into careful consideration to avoid getting too much on your menu list.

  • Get the Right Team

This goes without saying that only the right team should be hired for any NDIS business. Supporting clients who have permanent or significant disability requires the right person who not only can deliver the service but can also represent the business for who you are.

Analyse & Action

To achieve business success, you should never stop analysing the following areas;

  • Business – highlight your strengths. Determine what sets you apart from the other NDIS businesses, and leverage on that difference to improve your opportunities.
  • Clients – determine your target audience and understand where they are, what they like and dislike, and what their purchasing behaviours are and what has their attention.
  • Competitors – take time to understand where they are good at and where they need to improve on. Don’t just take any competitors, learn from the best!

By regularly analysing important data, you’ll be able to formulate strategic and creative approaches to amplify your expertise, and action areas needing improvement.

Be Compliant

A successful business is a compliant business.

The government has strict quality and safety measures in place that you must comply with to become an NDIS registered provider. For those in the Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania and Victoria, the NDIS Commission is responsible for registration requirements. The National Disability Insurance Agency (NDIA) will continue to manage provider registrations in Western Australia until the NDIS Commission begins operating in WA on 1 December 2020.

Registered provider requirements include compliance with:

  • Conditions of registration;
  • NDIS Practice Standards;
  • NDIS Code of Conduct;
  • Complaints management and solutions system;
  • Incident management system;
  • Worker screening requirements; and,
  • Behavioural support requirements.

Are you ready to become, or renew as, an NDIS registered provider? Check out this Provider Readiness Checklist to assess your business.

Deliver Good Service

The NDIS has created an NDIS Practice Standards that goes hand in hand with the NDIS Code of Conduct. This is only one of the benefits of becoming an NDIS registered provider. It has tailored a tested and proven guideline on how you can deliver a good and quality service. How you deliver good service and how you add value to these existing standards will make you stand out among other NDIS registered providers, another best tip to your business’ success.

Be Consistent

You will win, and you may sometimes stumble upon obstacles as you venture into the NDIS business world. Never give up. Continue to learn and improve. Above all, be consistent in all the things you do well. It may be one step at a time but being consistent will set you on the right path to success.

In Summary

Are you practicing these best tips for success? If not, it’s never too late to start! The road to success may not be a straight one. It can have a lot of detours and obstacles. Getting there requires a lot of determination but having the best tips is like having a roadmap. It can guide you towards your NDIS business’ destination… success.